Shipping Policy

Shipping Times

We accept most credit card/debit cards/Paypal. Most orders are shipped from Mainland UK on the same day if received before 12pm and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 2-3 days.

We do not ship on weekends or UK Bank Holidays.

Order placed on the weekend or UK Bank holidays will be processed and sent on the next working day. If orders are placed after 12pm then the order will be dispatched the following day.


Collect from our store - Free of charge. 

Address: Unit 13 Metropolitan Park, Derby Road, Greenford, UB6 8UJ. 

Office hours: 10am-6pm Monday to Friday (Appointments only). 

Please let us know your estimated arrival time by phone 02038138138 or by email before you collect as we operate on an appointment only basis. 

UK Shipping

No signature required. 

 Options Price*
Express (1-2 working days) £6.95
Standard (3-7 working days) for orders under £100 £3.95
Standard (3-7 working days) for orders over £100 FREE

*Excludes steam cleaners which need to be shipped on a pallet (please ask for a quote). 

International Shipping

We can ship to both Europe and Worldwide, please enter the address and your country at the checkout page, a shipping cost will be automatically calculated. 

If you cannot find your country or shipping price is not available, please email and we can give you a quote. 

Please note that custom duty may apply in your country, you are responsible for paying any custom and duty charges. 

Lost Parcels

If a parcel is lost/­undelivered please advise us as soon as possible so we can inform our courier of the missing parcel. Customers must allow 10 working days for delivery before we will reship or refund orders.