Optima Steamer - Machine Service and Maintenance Information

Optima Steamer Recommended Service and Maintenance Schedule

Daily Monthly

Every 3 months

Every 6 months 
Drain boiler
Drain Water / Fuel tank
Replace filters
Check water probe sensors / clean or replace if necessary
Check electrodes and fuel nozzle and clean it (or contact dealer)
Descale boiler inside (or contact dealer)
Clean Cylinder inside / remove soot (or contact dealer)

 

Why Service your machine?

Just like a car, your machine needs to be serviced regularly. They are designed to require maintenance to keep them in good working order. Notice your steam guns losing pressure after a while? Your machine may be due for a service. 

Regularly servicing can make the difference between it running smoothly and efficiently, and the risk of incurring an expensive repair. Regularly servicing will improve the machine's performance and increase the life span of your machine. 

There are two options, you can either service your machine yourself, or we can service your machine for you. 

1. Machine Self Service Guide 

User Manual - You should have received a user manual when you purchased your machine. You can also download a free copy from the manufacturer's website https://www.sjecorp.com/support/users_manual.php or order a printed copy from here

GoBob Service Video Tutorial for Customers (on Dropbox, opens a new window): https://bit.ly/3bUqTB7

Where to get parts: You should have received a service & maintenance pack when you purchased your machine if you ordered one of the package deals. If you need any parts they are available to purchase online  https://www.gobob.co.uk/collections/parts-1

 

1. How to drain boiler 

- For more information please read the User Manual for XD/XE (Page 18)

2. How to Drain Water / Fuel tank

- For more information please read the User Manual for XD/XE  (Page 18)

3. How to Replace filters

- For more information please read the User Manual for XD/XE (Page 19)

-  Please watch the GoBob Service Video Tutorial for Customers "How to replace the water/fuel filter" https://bit.ly/3yd018h

- What you will need: Replacement water/fuel filters https://www.gobob.co.uk/products/filters-pack

4. How to replace water probe sensors 

- For more information please read the User Manual for XD/XE (Page 22)

Please watch the GoBob Service Video Tutorial for Customers "How to replace the water probe sensor" https://bit.ly/3xae4ex

- What you will need: Replacement water probe sensors  https://www.gobob.co.uk/products/water-probe-sensor

5. How to clean electrodes and fuel nozzles

- Please watch the GoBob Service Video Tutorial for Customers  "How to replace the fuel nozzle and electrodes" https://bit.ly/3w74PKV

6. How to descale your machine and steam hoses

- As the water in the UK is very hard, we recommend you descale your machine regularly, otherwise your steam guns may lose pressure. Step-by-step instructions can be found on the page below

https://www.gobob.co.uk/pages/how-to-descale-your-machine

What you will need: Vinegar for descaling 

7. How to Clean Cylinder inside / remove soot

- Please watch the GoBob Service Video Tutorial for Customers  "How to remove soot & clean burner"

https://bit.ly/3qCl7u4

 

2. GoBob and Dealers - Machine Service Centres

 

Too busy to service your machine or not comfortable doing it yourself? Why not bring your machine to us and let one of our professionally trained Optima Steamer technicians service your machine for you. 

Our service package and pricing can be found here

To book simply contact sales@gobob.co.uk or call 02038138138